Shipping and Return Policy

Shipping and Returns Policy.

Shipping Policy

Shipping to Australia
Flat rate shipping  $8.25 per order.  Whether you order 1 product or 10 products, you will only pay $8.25 shipping costs.
Our goods are shipped via Australia Post 
Goods will be shipped within 2 - 4 working days of order being received.

Currently we do not have overseas shipping set up, but please contact us if you would like product shipped outside of Australia, and we will quote you a shipping price.


 

Return Policy

Platypus yarn will replace or refund you fully any product delivered to you that is faulty or in a condition different to that described in the product description . If you wish to return a faulty or damaged product, you must notify us first via email. Faulty or damaged goods will be fully refunded to the account the initial purchase was made from, and packaging and postage return charges will also be refunded for faulty or damaged goods.

We also undertake to exchange any undamaged product purchased from Platypus Yarn, but we will not provide a refund. Please email us first. The product must be returned within 30 days of purchase. If undamaged goods are returned to us for exchange, we do not refund any packing and postage charges.

 Once you have notified us  that you wish to return faulty, damaged or undamaged product, you may return the product to us so long as you provide valid proof of purchase e.g. packing slip or receipt.
  Contact us here.
 
Continue